juan365 com Privacy Policy — How We Handle Your Personal Information

When you create an account on juan365 com, we collect the personal information you provide during registration — this includes your full name, date of birth, email address, mobile number, and your preferred payment details. We also collect information generated by your use of the platform, such as login timestamps, device type, browser information, IP address, and your activity history across sports, live casino, bingo, and the game lobby. For identity verification purposes, we may request a copy of a government-issued ID or other supporting documents, as required under applicable Philippine regulations. If you contact our support team, we retain records of that communication to help resolve your query and improve our service. Payment transaction data — including deposit and withdrawal records — is stored securely and used solely for processing your requests and meeting our financial compliance obligations. We do not collect sensitive personal information beyond what is strictly necessary to operate the platform and verify your identity as a player based in the Philippines.

The personal information collected by juan365 com is used to operate your account, process deposits and withdrawals in Philippine pesos (₱), verify your identity, and deliver the platform features you access — including sports betting, live casino, bingo, and the full game lobby. We use your contact details to send account-related notifications such as registration confirmations, security alerts, and updates to platform policies; you can manage your communication preferences from your account settings at any time. Your activity data helps us detect and prevent fraud, identify unusual account behaviour, and maintain the integrity of the platform for all players across the Philippines. We may use aggregated, anonymised data for internal analytics and platform improvement — this data cannot be used to identify you individually. juan365 com does not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances. Where we engage trusted third-party service providers — such as payment processors or identity verification partners — they are contractually required to handle your data securely and only for the specific purpose for which it was shared.

As a registered player, you have the right to request access to the personal data we hold about you, and to ask for corrections if any information is inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal retention obligations that apply under Philippine law or our licensing requirements. If you wish to withdraw consent for any non-essential data processing — such as optional platform communications — you can do so through your account settings or by contacting our support team at the email address listed in the footer of this page. We will respond to all data-related requests within a reasonable timeframe and will not charge a fee for standard access or correction requests. Please note that certain data must be retained for a minimum period to comply with anti-money laundering regulations and responsible gaming obligations, even after an account is closed. For any questions about your data rights or this Privacy Policy, the FAQ page is a good starting point, and our support team is available to assist with more specific queries.